At Star Lula, we take pride in our products and put a lot of love into each handmade item. We hope that you enjoy your purchase from us. In the occasion that you’re not satisfied with your purchase, you can return it to us in its original condition, for a refund within 10 days of receipt.

Please note:

• Shipping costs will not be refunded

• Returned items should not be visibly worn or used.

• There are no returns or exchanges on sale items – unless the item is physically damaged

Once your return is received and reviewed, we will send you a confirmation email. We will also notify you whether your refund has been approved.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Costs attributed to returning items are the responsibility of the customer (including a 3% restocking fee, and shipping fees). During promotions such as free shipping, return items do not qualify.

As with the creation of the order, please allow adequate time for the return to be processed – approximately 14 days after it has been shipped back.